Effective Update: September 2026

 

The Queendom Reserve LLC (“The Queendom Reserve,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website, contact our organization, submit an application or inquiry, or provide information in connection with our programs and services.

This Privacy Policy explains the types of information we may collect, how we may use and share that information, and the choices available to you.

 

Information We May Collect

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Depending on how you interact with The Queendom Reserve, we may collect information that you voluntarily provide, including your name, telephone number, email address, mailing address, date of birth, emergency contact information, referral information, housing-related information, income or benefit information, employment information, transportation needs, requested services, and other information you choose to provide through an application, referral form, contact form, email, telephone call, or other communication.

Applicants or referring organizations may also provide information concerning support needs, accommodations, current living circumstances, eligibility, or other information relevant to determining whether our programs and services may be appropriate.

Please provide only information that is reasonably necessary for your inquiry, application, referral, or participation.

 

How We Use Information

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The Queendom Reserve may use information we receive to:

• Respond to questions and inquiries;

• Review applications and referrals;

• Determine potential eligibility, program fit, and availability;

• Communicate with applicants, members, authorized contacts, and referring organizations;

• Coordinate approved programs, services, resources, and referrals;

• Administer membership and placement-related processes;

• Maintain appropriate business and program records;

• Process or document payments, invoices, and agency authorizations;

• Improve our website, programs, services, and administrative processes;

• Protect the safety, rights, property, and operations of The Queendom Reserve and others; and

• Comply with applicable legal, regulatory, contractual, or governmental requirements.

Submission of an application or referral does not guarantee acceptance, membership, placement, or availability of services.

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Applications, Referrals and Third-Party Forms

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The Queendom Reserve may use third-party platforms, including online form and website service providers, to receive applications, referrals, inquiries, electronic signatures, and related information.

Information submitted through a third-party service may also be subject to that provider's privacy practices and terms. We encourage users to review the applicable provider's privacy information when submitting information through an external platform.

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How Information May Be Shared

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The Queendom Reserve does not sell personal information for money.

Information may be shared when reasonably necessary to operate our organization or provide requested services, including with service providers that assist with website hosting, electronic forms, communications, payment processing, technology, record management, or other business functions.

Information may also be disclosed when authorized by the individual, when reasonably necessary to coordinate an approved referral or service, when required by law or legal process, or when reasonably necessary to protect the safety, rights, or property of The Queendom Reserve or others.

When information is provided by or shared with a referring agency or other organization, additional authorizations, releases, agreements, or legal requirements may apply.

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Cookies and Website Technology

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Our website and the technology providers that support it may use cookies or similar technologies to operate the website, remember preferences, understand website usage, maintain security, and improve functionality.

Your browser or device may allow you to manage certain cookie settings. Disabling some technologies may affect website functionality.

 

Data Security

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The Queendom Reserve takes reasonable administrative and operational measures intended to protect information in our possession from unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication, online form, database, or method of electronic storage can be guaranteed to be completely secure. Users should use appropriate care when transmitting sensitive information electronically.

 

Data Retention

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We may retain information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business or program records, resolve disputes, enforce agreements, and satisfy applicable legal or administrative requirements.

Retention periods may vary depending on the type of information and the nature of the relationship with The Queendom Reserve.

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Third-Party Websites and Resources

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Our website or communications may contain links to third-party organizations, resources, or websites. A link does not necessarily mean that The Queendom Reserve controls or endorses the privacy or security practices of that third party.

We encourage users to review the privacy practices of third-party websites and organizations before providing personal information to them.

 

Children's Privacy

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The Queendom Reserve's current programs and services are intended for eligible adults age 18 and older. Our website and application processes are not intended to solicit applications from children under age 18.

If we become aware that information from a child has been submitted inappropriately, we may take reasonable steps to address or delete the information as appropriate and subject to applicable requirements.

 

Your Privacy Choices

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You may contact The Queendom Reserve to ask questions about personal information you have submitted or to request that inaccurate information be corrected.

Depending on the circumstances and applicable requirements, certain records may need to be retained even after a request concerning the information is received.

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Changes to This Privacy Policy

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The Queendom Reserve may update this Privacy Policy periodically to reflect changes in our practices, technology, programs, services, or applicable requirements.

When the policy is updated, the effective date displayed at the top of this page may also be updated.

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Contact Us

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Questions about this Privacy Policy or our privacy practices may be directed to:

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The Queendom Reserve LLC
Serving St. Louis, Missouri & Surrounding Communities
Phone: (314) 884--5711
Email: Hello@thequeendomreserve.com